Data Processing Addendum
Data Processing Addendum
This Data Processing Addendum ("Addendum") is incorporated into the
License Agreement or Terms of Service (collectively, the
"Agreement") entered into by and between Lucid Dreams Financial
Inc. ("Licensor") and the customer ("Licensee"). Licensor
and Licensee will be referred to herein as the "Parties".
WHEREAS, Licensee has engaged Licensor to provide the Licensor's
software ("Software") to Licensee for Licensee's own business
needs, as well as, where Licensor provides it written approval, also
those of Licensee's business customers (Licensee's "Clients");
WHEREAS, the use of the Software involves processing certain personal
data (whether it concerns the Licensee or Clients), and the Parties wish
to regulate Licensor's processing of such personal data, through this
Addendum, which is an integral part of the Agreement.
THEREFORE, the parties have agreed to this Addendum, consisting of these
parts:
Part |
Is applicable and in force? |
Determination of applicability |
Part One -- General provisions |
Always applies and in force |
|
Part Two -- U.S. Privacy State Laws |
Only if the response to the question on the right is YES, then Part Two applies and is in force. |
Is Licensee an entity covered by a U.S. privacy State law?
Choose an item. |
Part Three -- Israeli Privacy Protection Regulations (Information Security) |
Only if the response to the question on the right is YES, then Part Three applies and is in force. |
Is Licensee subject to Israeli law regarding the personal data that Licensor processes for it?
Choose an item. |
Part 1 (General Provisions)
- Definitions. Any capitalized terms not defined herein shall have
the meaning ascribed to them in the Agreement.
- Scope. This Addendum and any of its Parts apply where Licensor
is processing any Licensee Data that is personally identifiable to
Licensee personnel, Clients or any other individual ("Licensee
Personal Data"), where Licensor process Licensee Personal Data on
behalf of Licensee and under Licensee's instructions.
- Order of Precedence. In the event of any conflicting provisions
between this Addendum and the Agreement or any other agreement in
place between the parties, the provisions of this Addendum prevail.
In the event of any conflicting provisions between this Part 1 and
Part 2 or Part 3, the provisions of Part 2 or Part 3 prevail.
- Data security. Considering the state of the art, the costs of
implementation and the nature, scope, context and purposes of
Licensor's processing of Licensee Personal Data, Licensor will
implement and maintain reasonable security procedures and practices
appropriate to the nature of the Licensee Personal Data, in order to
protect the Licensee Personal Data from unauthorized access,
destruction, use, modification, or disclosure (including data
breaches).
Licensee agrees that, without limitation of Licensor's obligations set
out herein, Licensee is responsible for its use of the Software,
including (a) making appropriate use of the Software to ensure a level
of security appropriate to the risk in respect of the Licensee Personal
Data; and (b) securing the account authentication credentials, systems
and devices Licensee uses to access the Software.
- Sub-processors. Licensee authorizes Licensor to use third party
sub-processors and service providers for processing Licensee
Personal Data within the scope of the Agreement and this Addendum.
Licensor will bind sub-processors to agreement that requires the
sub-processors process the Licensee Personal Data in a manner
consistent with Licensor's obligations under this Addendum and any
applicable laws, by way of engaging in a written contract providing
sufficient guarantees thereof. Licensor shall be liable to Licensee
for the sub-processors' compliance with their obligations.
- Data subject requests. Licensor will follow Licensee's
instructions to accommodate data subjects' requests to exercise
their rights in relation to their information within the Licensee
Personal Data, including accessing their data, correcting it or
deleting it. Licensor will pass on to Licensee requests that it
receives (if any) from data subjects regarding their information
processors by Licensor. Licensor shall notify Licensee of the
receipt of such request without undue delay, together with the
relevant details.
- Return or deletion of information. Upon Licensee's written
request where no subsequent further processing is required, Licensor
shall, at the instruction of Licensee, either delete or destroy,
some or all (however instructed) of the of the Licensee Personal
Data that it and its third party suppliers process for Licensor.
Upon Licensee's request, Licensor will furnish written confirmation
that the Licensee Personal Data has been deleted pursuant to this
section. The foregoing deletion is without prejudice to Licensor's
right to continue using de-identified data derived from Licensee
Personal Data for the purposes specified in Section 11 below, during
and after the Term of the Agreement.
- Disclosure. Unless legally prohibited, Licensor will provide
Licensee prompt notice of any request it receives from authorities
to produce or disclose Licensee Personal Data it has processed on
Licensee's behalf, so that Licensee (or its Clients) may contest or
attempt to limit the scope of production or disclosure request.
- Data Breaches. Licensor shall without undue delay notify
Licensee of any actual or reasonably suspected accidental or
unlawful destruction, loss, alteration, unauthorized disclosure of,
or access to, Licensee Personal Data, that it becomes aware of.
Licensor will investigate the breach, and take all reasonable
measures to mitigate the breach and prevent its reoccurrence.
Licensor will cooperate in good-faith with Licensee on issuing any
statements or notices regarding such breaches, to authorities and
data subjects.
- Disputes. Any dispute that the parties are unable to amicably
resolve under this Addendum, shall be subject to the sole and
exclusive jurisdiction and venue specified in the Agreement.
- Aggregate and Statistical data. Licensee acknowledges that
Licensor will generate and process de-identified, aggregate and/or
statistical analytics information based on the Licensee Personal
Data, as well as any de-identified insights generated based on the
Licensee Personal Data, for the purpose of: (A) product development,
improvement, and enhancement (including to develop new features,
products and services, for any purpose Licensor determines), (B) the
training of the Service's AI models, (C) marketing, profiling,
benchmarking, or product demonstrations to third parties, and (D)
provision of services to other clients, and (A)-(D) above
(collectively referred to as "Licensor's Business Purposes") are
not subject to any consent from Licensee. The processing of such
data for Licensor's Business Purposes is not subject to this
Addendum.
Part 2 (U.S. State Privacy Laws)
- Definitions. In this Part, the following terms
shall be interpreted as follows:
- "Applicable Data Protection Laws" means, as applicable to
the relevant Personal Data and its Processing thereof under
the Agreement, any United States State privacy laws, including
the CPRA and other laws in the United States, such as (but not
limited to): Virginia Consumer Data Protection Act,
Connecticut Act Concerning Personal Data Privacy and Online
Monitoring, Utah Consumer Privacy Act, and the Colorado
Privacy Act.
- "CPRA" means the California Privacy Rights Act (Cal. Civ.
Code §1798.100 et seq., Cal. Civ. Code §1798.140 or the
regulations at 11 C.C.R. §7000 et seq).
- "Collect" (and its cognate terms) means buying, renting,
gathering, obtaining, receiving, or accessing any Personal
Information pertaining to a Consumer by any means. This
includes obtaining information from the Consumer, either
actively or passively, or by observing the Consumer's behavior
or interaction.
- "Consumer" means a natural person, including a natural
person in their professional or work capacity.
- "Personal Data" or "Personal Information" means
'personal data' or 'personal information' (as these terms
are defined in Applicable Data Protection Laws) that Licensor
Processes on behalf of the Licensee within the scope of the
performance of the Agreement (whether that Personal Data
concerns the Licensee or its Clients).
- "Process" (and its cognate terms) means any operation or
set of operations that are performed on Personal Information
or on sets of Personal Information, whether by automated means
or otherwise.
- "Sell" (and its cognate terms) means selling, renting,
releasing, disclosing, disseminating, making available,
transferring, or otherwise communicating orally, in writing,
or by electronic or other means, a Consumer's Personal
Information for monetary or other valuable consideration.
- "Share" (and its cognate terms) means sharing, renting,
releasing, disclosing, disseminating, making available,
transferring, or otherwise communicating orally, in writing,
or by electronic or other means, a Consumer's Personal
Information for cross-context behavioral advertising, whether
or not for monetary or other valuable consideration, including
transactions for cross-context behavioral advertising in which
no money is exchanged.
- "Subprocessors" means third parties authorized under this
Addendum to Process Personal Data as part of the Products and
Services.
- Subprocessors. Licensee may subscribe to email
updates from Licensor concerning new or replaced Suprocessors, by
sending an email request to support@getlucid.financial, to subscribe
to the Licensor's mailing list on this topic. If Licensee
subscribed to the foregoing mailing list, then before Licensor
engages any new Subprocessor, Licensor will notify Licensee of the
engagement by email to Licensee. If Licensee objects to such
engagement in a written notice to Licensor within fifteen (15) days
of being informed thereof, on reasonable grounds relating to the
protection of Personal Data, Licensee and Licensor will cooperate in
good faith to find a mutually acceptable resolution to address such
objection. If the parties are unable to reach a mutually acceptable
resolution within a reasonable timeframe using reasonable and good
faith efforts, Licensee may, as its sole and exclusive remedy,
terminate the Agreement by providing written notice to Licensor.
- Data Subject Rights. If Licensor receives any
requests from data subjects (that is, any individual whom the
Personal Data is about) in relation to that data subject's Personal
Data, Licensor will advise the data subject to submit the request to
Licensee and Licensee will be responsible for responding to any such
request. Taking into account the nature of Licensor's Processing of
Personal Data, Licensor will provide Licensee with reasonable
assistance as necessary for Licensee to perform its obligations
under Applicable Data Protection Laws to fulfill requests filed by
data subjects.
- Proof of Compliance.
- Upon reasonable request by Licensee, Licensor shall make
available to Licensee all information in its possession
necessary to demonstrate Licensor's compliance with its
obligations under Applicable Data Protection Laws.
- Licensor shall allow, and cooperate with, reasonable assessments
by Licensee or Licensee's designated assessor, of Licensor's
policies and technical and organizational measures in support of
the obligations under Applicable Data Protection Laws, using an
appropriate and accepted control standard or framework and
assessment procedure for such assessments.
- Licensor must promptly notify Licensee if it determines that it
can no longer meet its obligations under this Addendum or
Applicable Data Protection Laws.
- Licensee Responsibilities. Licensee represents and
warrants to Licensor that (a) Licensee has established or ensured
that another party has established a legal basis for Licensor's
Processing of Personal Data contemplated by this Addendum; (b) all
notices have been given to, and consents and rights have been
obtained from, the relevant data subjects and any other party as may
be required by Applicable Data Protection Laws and any other laws
for such Processing; and (c) Personal Data does not and will not
contain any protected health information subject to the Health
Insurance Portability and Accountability Act (HIPAA), or any
biometric information.
- CPRA Obligations.
- Licensor must not Sell or Share any Personal Information it
Processes.
- Licensor is prohibited from retaining, using, or disclosing the
Personal Information that it Processes for any commercial
purpose other than the foregoing business purposes and
Licensor's Business Purposes permissible under the CPRA, unless
Licensor is otherwise required under applicable law.
Additionally, Licensor is prohibited from retaining, using, or
disclosing the Personal Information that it Collects pursuant to the Agreement outside the direct business relationship between Licensor and Licensee and Licensor's Business Purposes permissible under the CPRA, unless Licensor is otherwise required under applicable law.
Data Processing Addendum - Part 3
Part 3 (Israeli law)
- Definitions. In this Part, the following terms shall be interpreted as follows:
- "Applicable Law" means the Israeli Protection of Privacy
Law, 5741-1981 (hereinafter -- the "Privacy Law") and the
regulations promulgated thereunder (and in particular the
Protection of Privacy Regulations (Information Security),
5777 - 2017), the guidelines of the Registrar of Databases,
and in particular Guidelines No. 2/2011 regarding the use of
outsourcing for processing of personal data, as well as any
legislative or administrative provision or directive that will
apply to Licensor in connection with Processing Personal Data.
- "Database" means a collection of Personal Data held by
physical, digital, magnetic or optical means.
- "Personal Data" means information, data and data sets that
relates to an individual, which information is Processed by
Licensor on behalf of the Licensee, but excluding data that
Licensor's Processes to operate the Software, to market or
promote its products, to develop, improve and enhance the
Software and its products, or to administer the business or
contractual relationship between the Parties.
- "Processing" (and its derivatives) mean the collection,
access, retention, modification, use, disclosure and transfer
of Personal Data.
- General Provisions
- Licensor shall grant its employees access to the Database,
subject to conducting training activities regarding privacy
protection and information security obligations under
Applicable Law and this Addendum.
- Licensor shall not grant access to the Personal Data to its
employees, before reviewing and confirming, within the
boundaries of Applicable Law, that their background,
integrity, and reliability are suitable for a position
granting them access to Personal Data.
- Licensor undertakes to manage access rights to Personal Data,
including by way of providing its employees with 'Least
Privileges' based on their 'Need to Know', for the purpose of
carrying out their tasks, and shall take measures in order
prevent access by unauthorized individuals to Personal Data.
In addition, Licensor will maintain an up-to-date listing of
all individuals authorized to access or use the Database and
will prevent access to any individual who does not have a need
to be exposed to the Personal Data.
- Licensor shall develop, implement, and enforce an information
security policy that covers at least the following topics
("Information Security Policy"):
- Guidelines regarding the physical protection of the Database
systems and the sites in which they are located;
- Guidelines regarding the management and monitoring of access
authorizations and actions taken in the Database;
- Mapping of all the of the security measures taken by
Licensor regarding the Database;
- Guidelines for individuals authorized to access Personal
Data and Database;
- A review of the risks to which the Personal Data is exposed
to as part of Licensor's ongoing activities including
instructions regarding the means of recording, monitoring,
and identifying threats to which the Database systems are
exposed;
- Instructions and procedures regarding the mitigation and
management of a Personal Data breach;
- Instructions and procedures regarding the use of removable
devices.
- Licensor shall map the operational environment of the Database.
In this regard, Licensor shall prepare an inventory list that
includes all the systems, software, interfaces,
infrastructures of hardware components and communications
components that Licensor operates in the Database environment
for the ongoing operation of the Database (the "Database
Systems"). Licensor shall update the list of inventories
specified in this section from time to time and shall only
disclose the document to those individuals who require access
to it for the performance of their job functions. However,
Licensor shall update the foregoing list in any case in which
substantial changes to the operating environment are
implemented in the Database or in the manner in which Personal
Data is Processed.
- In the event of a Personal Data breach, Licensor will provide a
notification to Licensee within a reasonable time after
becoming aware of any Personal Data breach.
- If required by Applicable Law, Licensor shall provide Licensee,
at least every 12 month or upon Licensee's request, a written
approval according to which it performs and fulfills its
obligations pursuant to this Addendum and the provisions of
Applicable Law. Licensor shall fully cooperate with Licensee
in providing all information and assistance reasonably
requested by Licensee in connection with data security issues
and practices and supplementary documents, so as to allow
Licensee to properly address information security, privacy and
regulatory matters relating to the Database.
- To the extent that Licensee's Database is considered a Database at
a medium data security level under Applicable Law, this Database
will be subject to additional requirements as set forth in Schedule
A of this Part.
- To the extent that Licensee's Database is considered a Database at
a high data security level under Applicable Law, this Database will
be subject to additional requirements as set forth in Schedule
B of this Part.
Schedule A -- Additional requirements for Databases at medium data security level
- Without derogating from section 2.4 of Part 3, Licensor shall also
include in the Information Security Policy the following:
- The means of identification and verification of access the
Database Systems;
- Instructions regarding the manner in which access to the
Database is managed, the means of controlling access to
Personal Data and the actions taken regarding the Personal
Data.
- Instructions regarding periodic audit reports.
- Instructions and procedures regarding periodic backup and
restoration of the Documentation Mechanism (defined below);
- Instruction regarding the manner in which development activities
in the Database are performed and documented;
- In addition to the requirements set in section 2.5 of Part 3,
Licensor will ensure that the systems and devices located in its
premises or assigned to its employees, consultants, and anyone on
its behalf, on which Personal Data is Processed or accessed (for
example: servers, workstations, communication components, etc.) will
be stored in a protected location, which prevents unauthorized
intrusion and physical entry. Without derogating from the above,
Licensor will take measures to control and document the entry to and
exit from its own sites, only if and where the physical Database
Systems are located, and will audit all inbound and outbound
equipment to and from the Database Systems (for example: laptops,
laptops, cameras, etc.).
- Without derogating from section 2.1 of Part 3, Licensor shall grant
its employees with access to the Database, subject to conducting
training activities regarding privacy protection and information
security obligations applicable. Such training shall take place at
least once every two years and as soon as possible after recruiting.
- Licensor shall grant its own authorized users with access to the
Database subject to authentication measures based on physical means,
such as two-factor authentication through the smartphone of the
authorized user. In this regard, Licensor shall determine the means
of identification, instructions related to passwords management, and
provisions concerning handling faults related to identity
authentication.
- Licensor undertakes to automatically document all activities carried
out in the Database Systems, including (but not limited to)
documenting attempts to access the database systems, deleting and/or
changing Personal Data, database development operations and change
in access permissions to the database systems ("Documentation
Mechanism"). The Documentation Mechanism will collect at least
the following data: the user's identity, the date and time of the
operation, the source of the operation (web address or computer
name), the system component in which the operation was performed,
the type of operation, whether the operation was successful or
failed. The audit data generated by the Documentation Mechanism
shall be maintained for 24 months.
- Without derogating from section 2.6 of Part 3, Licensor will discuss
occurrences of Personal Data breaches at least once every 12 months,
and will examine the need to update its Information Security Policy
as a result therefrom. The findings of those discussions will be
sent to Licensee.
- Licensor undertakes to conduct, at least once in 24 months, an
internal or external audit by an entity or a person with appropriate
certification for auditing information security (who is not the
Licensor's CISO), in order to ascertain the Licensor's compliance
with these provisions and the provisions of Applicable Law.
- Licensor undertakes to establish guidelines regarding how to recover
and backup the Personal Data periodically including instructions
regarding data recovery during Personal Data breach.
Schedule B -- Additional requirements for Databases at high data security level
- In addition to the requirements specified in section 3 of Schedule A
above, Licensor shall conduct data security risk assessments, in
relation to its Processing of Personal Data in accordance with the
Agreement and this Addendum. Such data protection risk assessment
will take place at least every eighteen (18) months.
- In addition to the requirements specified in section 3 of Schedule A
above, Licensor shall conduct penetration tests on the Database
Systems to examine their resilience to internal and external risks.
Such tests shall take place at least once every eighteen (18)
months; Licensor will then discuss the results of the penetration
tests and will correct the deficiencies discovered (in any). The
findings will be shared with Licensee.
- Notwithstanding anything to the contrary in the Addendum, Licensor
will conduct discussions regarding occurrence of Personal Data
breaches at least every three (3) months and will examine the need
to update its Information Security Policy. The findings will be
shared with Licensee.
- Without derogating from section 8 of Schedule A, Licensor will
maintain a copy of the backup data in a manner that assures the
accuracy and reliability of that data.